Job Description

Are you looking for a career that offers both purpose and the opportunity for growth? Parkland Community Health Plan (PCHP) is a proud member of the Parkland Health family. PCHP is a Medicaid Managed Care Organization servicing Texas Medicaid and CHIP in the Dallas Service Area. PCHP works to fulfill of our mission by empowering members to live healthier lives. By joining PCHP, you become part of a team focused on innovation, person-centered care, and fostering stronger communities. As we continue to expand our services, we offer opportunities for you to grow in your career while making a meaningful impact. Join us and work alongside a talented team where healthcare is more than just a job—it’s a passion to serve and improve lives every day.

PRIMARY PURPOSE 

Performs complex administrative office duties involving report generations, budgetary assistance, and completing special projects in order to provide secretarial services.

MINIMUM SPECIFICATIONS 

Experience

Must have three years of advanced secretarial experience.

Prefer prior experience working with a Board of Managers.

Certification/Registration/Licensure

Prefer certification as a Certified Professional Secretary (CPS).

Skills or Special Abilities 

Must have intermediate-level knowledge of Microsoft Word, Excel, & PowerPoint.

Must have excellent vocabulary skills and a demonstrated ability in English and grammar.

Must be able to compose correspondence independently.

Must be familiar with the operations of standard office equipment and health care terminology.

Must be able to write effectively

Must be able to demonstrate good phone techniques and manners.

Must be familiar with the assigned function's operations, policies and procedures.

Must be able to use sound judgment in making complex decisions

Responsibilities

Provides administrative assistant support to assigned personnel.

Screens and routes telephone calls, receives and refers visitors, schedules appointments, takes messages, maintains appointment calendars, schedules and coordinates meetings, and makes travel arrangements.

Organizes and maintains office files and records in accordance with internal procedures to provide timely and accurate information as needed. 

Identifies ways to improve work processes and improve customer, internal and/or external, satisfaction.

Takes notes and/or meeting minutes that are technical and/or confidential in nature.

Transcribes into final form ensuring that highly accurate information is documented.

Maintains a positive working relationship with internal and external callers and coworkers to complete work efficiently.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Community Health Plan (PCHP) prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. 

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