Job Description

Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. As a rural hospital, CRMC is surprising because of its large size and wide variety of services. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff.

The Patient Scheduler coordinates non-surgical procedures, specialty visits and diagnostic services within CRMC as ordered by care providers. S/he assists with insurance authorizations for CRMC Specialty Clinics and diagnostic department services, as required by CRMC Patient Financial Services and insurance payors.

• Schedules non-surgical procedures, specialty visits and diagnostics within CRMC per provider orders.
• Obtains insurance authorizations for CRMC Specialty Clinics and diagnostic department services.
• Responsible for checking insurances being active at time of appointment.
• Responsible for verifying prior authorizations have been completed and are within the effective dates of scheduled appointments.
• Responsible for monitoring expired prior authorizations for upcoming appointments and renewing prior authorization if needed.
• Responsible for confirming all labs, physician notes, etc. are scanned into patient order before patient appointment is made.
• Maintains current knowledge of CRMC patient business and financial policies.
• Maintains current knowledge on contractual requirements by insurance payors.
• Informs and facilitates patients of financial obligations for services. Along with calling patients to confirm their appointment date, time, and any prep needed.
• Communicate with patients and peers to respond to any queries or issues. This would include calling any outside providers with items missing on their physician order.
• Maintain confidentiality of all information according to HIPAA and company policy.

The Patient Scheduler assumes other responsibilities as assigned.

• Analytical ability to apply criteria and evaluate information to make decisions.
• Strong verbal and written communication skills; and excellent interpersonal skills in teaming with patients, medical staff and the public.
• Detail oriented with proven ability to multitask.
• Professional appearance and ease in developing rapport with others.
• Understanding of billing, patient care, and excellent customer service.
• Ability to type 45-60 WPM.

EDUCATION AND EXPERIENCE:

• H.S. Diploma, G.E.D. or equivalent work experience in field, required.
• Experience in scheduling, reception and/or medical billing office setting, preferred.

CRMC BENEFITS OVERVIEW

Our comprehensive compensation plan includes, the following benefits.

• Generous paid time off
• Medical/Dental/Vision
• Kansas Public Employees Retirement System (KPERS)
• 403B Retirement Savings
• Additional Voluntary Insurance
• Federal Student Loan Public Service Loan Forgiveness Eligible Employer
• Voluntary Short Term Disability
• Employee Assistant Program
• Free Indoor Walking Track & Gym

We are excited to learn about you and hope you join us on a shared mission serving every generation with patient centered, compassionate care. Please take a moment to visit our website to learn how we make an impact through collaboration, innovation, and stewardship.

Coffeyville Regional Medical Center is an Equal Opportunity Employer. We are committed to creating a diverse environment. We believe that diversity and inclusion among our associates is critical to our success. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, gender identify, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or a reasonable accommodation, please contact Human Resources at HR@crmcinc.org or 620-252-1662.

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