Job Description
Essential Job Functions - Ability to communicate with management level resource internally and externally.
- Ability to gather and interpret data and metrics.
- Experience in a customer support role where tracking and reporting issues and status of resolution were involved.
- Ability to document issues clearly and concisely in order for other team members to assist in resolution with little or no follow up needed for clarification.
- Comfortable handling multiple issues, i.e. multi-tasking – including escalation management
- Self-starter with a demonstrated ability to work independently while serving in a team environment
- Clear, outstanding telephone skills and consistent projection of a positive image to internal and external customers
- Entry level helpdesk support which may include PC’s, printers, and basic network concepts.
- Exposure or experience in the following:
- SQL based technologies used to assist in data analytics.
- Integration concepts for passing data between applications.
- Database and File Relationships to diagnose and report data issues
- I-Series architecture
- Office 365, Pivot table and VLookup in Excel.
- ERP Business application exposure to following functional areas
- Supply Chain
- General Accounting and Sub-Ledger management.
- Inventory Management
- General Operations including Customer Invoicing.
Qualifications Education and Experience: - Bachelor’s degree from an accredited college or university
- Minimum of five (5) years of relevant work experience using SQL, RentalMan with exposure to Supply Chain, General Accounting, and Sub-Ledger, Inventory Management, General Operations, and Customer Invoicing.
Other Required Skills - Investigates problems ranging from transaction to the application/program level.
- Ability to separate and distinguish process issues from technical issues.
- Diagnoses error messages and corrects problems using system commands.
- Evaluates complex system problems and escalate to the Director – Global Corporate Applications as necessary.
- Perform systems review insuring data integrity by looking at information such as user id’s, application security, locations and transaction related data.
Interpersonal/Communication: Establishes relationships with local and other site groups. Shares opinions, ideas and resources with others to achieve common goals.
Initiative: Exercises professional judgment in making frequent, appropriate recommendations for Total Safety in the area of information technology.
Complexity of Duties and Decisions: Applies established knowledge of information technology best practices to a wide variety of problems. Must adhere to Company policies, practices and ensure compliance with applicable laws and regulations.
Scope and Responsibility: Determines the means or process of achieving the objectives established at higher levels and is subject to the limits imposed by the available technology and resources and to the constraints set by upper management. Specifies and oversees what is done at lower levels. Interprets complex material from regulatory agencies and implements same to meet statutory requirements.
Physical Demands While performing the duties of this job, the incumbent is regularly required to sit, walk, talk, hear and occasionally lift up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to focus.
Work Environment Most time is spent in an office environment.
About Total Safety Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, comprehensive flare services, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management.
Total Safety operates from 176 locations in 20 countries to ensure the safe Wellbeing of Workers Worldwide (W3).
Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (713) 353-5152. (For telecommunications device for the hearing impaired – TTY, please contact 711).
Job Tags
Work experience placement, Work at office, Local area, Worldwide,