BUSINESS ANALYST Job at SGS Consulting, Texas

b1R6WmJWdHdNZmQ4SitIMjlsT1l0YVhL
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations.
  • Attention to Detail: Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role.
  • Analytical Skills: Strong analytical skills are needed to audit work, collaborate with internal teams, and provide feedback for process improvements.
  • Customer Service: Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
  • Meeting Metrics: The candidate must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform.
  • Work Arrangement: The position is primarily remote with occasional office visits for scheduled meetings.
  • Candidate Background: The role is open to entry-level candidates with one to three years of work experience and a bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role.
  • Resume Evaluation: Resumes should highlight experience working with customers, collaboration with other teams, and detail-oriented roles.
  • Interview Process: The interview process includes a glider assessment followed by a virtual panel interview with Mary and two other team leaders. Interviews are expected to be scheduled the week following the resume review process.
  • Contract Extension: There is a possibility for the contract to extend up to two years, and candidates can apply for open opportunities within the company.
  • Excel Proficiency: Intermediate proficiency in Microsoft Excel is required, but advanced skills like V-lookups and macros are not necessary.
  • Equipment Provision: The company will provide a laptop and headset, but candidates need to have their own monitors if they require multiple screens.

Skills:

  • Data Entry
  • Customer Service
  • Excel

Education/Experience:

  • High School.

Job Tags

Contract work, Work experience placement, Work at office, Remote work,

Similar Jobs

FedEx Supply Chain

Warehouse Worker Job at FedEx Supply Chain

 ...Logistics Court, Columbus, OH 43217 Warehouse Worker The Warehouse Worker is responsible...  ...product destination by scanning packages, reading labels and charts, verifying numbers...  ...Equal Opportunity Employer FedEx Supply Chain, Inc. is an Equal Opportunity... 

ALH Building Systems

Fabricating Carpenter Job at ALH Building Systems

Join us at ALH Building Systems as a Fabricating Carpenter, where your skills will transform raw materials into essential components for construction projects. At our company, we celebrate expertise and craftsmanship, offering you the chance to shape rough lumber into finished...

Eurotechnik

BMW Automotive Technician Job at Eurotechnik

 ...Joe Crowell, Eurotechnik has been a staple in the community for 15 years, specializing in the repair of European vehicles, including BMW, Mercedes, Porsche, Audi, and Volkswagen.Joe Crowells passion for cars began early on through his involvement in auto racing, where... 

Lion Freight Systems Inc

Dry Van/Reefer OTR Truck Driver Job at Lion Freight Systems Inc

 ...CDL-A Drivers Wanted Dry Van & Reefer OTR. Were bringing on experienced CDL-A drivers to cover Midwest, East Coast, and Southern lanes, offering...  ...9 position. Youll be assigned a 20202025 automatic truck from Volvo, Freightliner, Peterbilt, Kenworth, or... 

Christus Health

Manager Practice II - Mt Pleasant Primary Family Med Job at Christus Health

 ...usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer...