Job Description

This position you will work remotely from your home for the  majority of the time with flexibility to work in the office. There may  be times you would go into the office for training, team meetings or  engagement activities.

$ 500.00 Sign-On Bonus

Be part of an extraordinary team

Are you looking to Elevate your customer service experience and make a difference?

Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?

We have new hire classes ready for you to start. Apply today!

• Extensive career opportunities
• Competitive pay  
• Great health, dental vision, and life benefits
• Ability to get your bachelor's degree paid for
• Top 20 Fortune 500 Companies on Diversity and Inclusion
• Certified Great Place to Work
• 401K match, Paid Time Off, Holiday Pay
• Gym Reimbursement
• Quarterly incentive bonus and annual increases plan based on performance. 

Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of  need - they contact you. When you join us, you will be there for our  customers when they need you most; you will help expectant mothers find  the right doctor, offer support for members with cancer, ease a  patient's financial stresses, and more.

Our Customer Care teams are highly collaborative, which means  you will always have the support you need to solve problems, serve our  customers, and grow your career. From paid training programs and  continuous learning opportunities to leveraging new technology, we offer  a fast-paced environment where you can make a meaningful impact on day  one. As a Customer Care Representative, you will act as a trusted  advisor and educator on health care related inquiries, such as claims  questions, helping find a doctor and explaining benefits. 

5 Days/8 Hour Shifts 

Monday through Friday 9:00 AM - 5:30 PM

Monday through Friday 9:30 AM - 6:00 PM

Monday through Friday 10:00 AM - 6:30 PM

Monday through Friday 10:30 AM - 7:00 PM

Monday through Friday 11:00 AM - 7:30 PM

Monday through Friday 11:30 AM - 8:00 PM

Minimum Requirements:

This position can be filled at Customer Care Representative I  or Customer Care Representative II level. The Hiring Manage will  determine the level, based on the candidate's experience and background.

• Customer Care Representative I - Requires a High  School Diploma or equivalent and previous experience or any combination  of education and experience which would provide an equivalent  background.
• Customer Care Representative II - Requires a High School  Diploma or equivalent and a minimum of 1 year of the company's  experience in an automated customer service environment; or any  combination of education and experience which would provide an  equivalent background.

Preferred Skills, Capabilities and Experiences:

• A passion for serving others with the ability to be  empathetic and the desire to go above and beyond to help resolve members  questions at the first point of contact.
• A customer advocate willing to listen and find creative solutions  to address and resolve customers' questions, issues, or concerns.
• A composed individual able to multi-task, navigating multiple  computer applications and working efficiently while communicating and  serving the customer.
• Must have a strong work ethic and sense of responsibility to your  teammates and our members, demonstrated by the simplest things like  being on time and available to meet member's needs, to being accountable  for commitments made to customers or others and ensuring follow-ups are  completed.
• Flexible and quick learner, willing to adapt to changing customer and business needs.
• Ability to work from home with internet access and a quiet and private workspace. 

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