Job Description

Job Description An employer is looking for a Customer Service Agent to work on-site at the employer's customer location in Tracy, CA. The schedule is Wednesday-Sunday 4:00am-1:00pm. Responsibilities: Ensure smooth and timely shipment process flow Ensure accurate and timely data entry into operational system based on defined metrics Track and trace shipments Provide proactive and clear communication to internal and external customers Ensure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPIs are met Ensure compliance to company policies and external regulations Complete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies Provide exceptional customer service to both external and internal customers Ensure accurate and timely data entry into our operational system Communicate with domestic customers and their offices Comply with customer requirements and procedures Prepare and process documentation Comply with all U.S. regulations Update shipment information in Expeditors systems Review documents for compliance Invoice customer accurately and timely for provided services Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Must have warehouse/distribution center experience-Shipping, receiving, inventory control. Must have customer service experience Must complete and pass training courses Pro-active, strong organizational skills Work well in a team environment Good computer skills (Excel, Word, PowerPoint) We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Fully proficient with various software applications (i.e. MS Office, Lotus Notes) Typing - 30 wpm and 10-key by touch Easily adapt to change and function efficiently in a high stress environment Great customer service skills DG Certification Required Experience with Export Compliance General Airline/Logistics Knowledge null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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