The Customer Service Associate (CSA) is responsible for managing and maintaining strong relationships between carriers, customers, and internal sales teams for assigned accounts. This role requires deep familiarity with customer operations, product needs, and logistics processes while delivering a high level of customer service in a fast-paced, high-volume environment.
Serve as the primary point of contact between Tyson Foods Supply Chain and assigned external customers.
Analyze and respond to a high volume of inbound emails, determining and executing prompt resolutions.
Partner with Sales and internal teams to deliver exceptional customer service.
Utilize multiple dispatch systems including TES, LME, FourKites, OTR , and external scheduling platforms such as Retailix, Retail Link, UNFI, One Network , etc.
Maintain knowledge of Tyson Foods’ internal policies, procedures, and software systems.
Understand and navigate external customer organizational structures and processes.
Identify cost-effective and customer-focused solutions to delivery and supply chain issues.
Proactively resolve issues that may negatively impact deliveries or customer relationships.
Implement creative problem-solving strategies to support accurate and timely product delivery.
Positively represent Tyson Foods in all customer interactions.
Bachelor’s degree OR equivalent work experience in customer service or transportation/logistics.
Customer service experience beyond a call center environment (Required).
Dispatch or transportation/logistics experience (Preferred).
Proficient in Microsoft Office applications.
Comfortable working primarily via email, managing 300+ emails per day .
Strong written, verbal, and interpersonal communication skills.
Excellent conflict management and negotiation abilities.
Strong multitasking and problem-solving skills.
Positive attitude with a customer-first mindset.
Ability to work effectively in a fast-paced, high-volume environment.
Supervisory Responsibilities: None
Travel: No travel required
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