Job Description

Customer Service Representative

Are you seeking a position to utilize your outstanding customer service skills in a well-established, global company?

POSITION – Customer Service Representative

JOB LOCATION – Jackson, WI

STARTING DATE – Immediate

EMPLOYMENT TERM – Temp-to hire

EMPLOYMENT TYPE – Full-Time

WORK HOURS (SHIFT) – 1st Shift (8:00a- 4:30p)

STARTING PAY – $20/Hour

REQUIRED EDUCATION – HS Diploma

REQUIRED EXPERIENCE – 1-3 years experience

Customer Service Representative provides the best possible customer satisfaction to the organization's customers

by addressing and resolving customer inquiries and problems, processing orders, preparing quotations, providing

shipping information, taking credit card payments and assisting with billing issues, in accordance with company

policies and procedures

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and

responsibilities, as management may deem necessary from time to time.

1. Answer incoming customer telephone calls. Establish and maintain positive working relationships with

customers by ensuring the best possible customer satisfaction by providing expertise in answering / resolving

customer inquiries on products, shipments, pricing etc.

2. Provide accurate and timely information regarding the status of open orders to customers and sales staff.

Assisting in providing alternatives to provide items in a timely manner.

3. Resolve all inquiries internal and external to customer satisfaction within company policy and procedures.

4. Maintain all emails to group inbox to process and confirm customer orders accurately and timely. Maintaining

clean inbox and subfolders to facilitate clear communication externally and internally.

5. Enter all required information into the computerized systems ensuring accuracy and timeliness.

6. Address and create return authorization to customers to maintain customer goodwill along with following and

communicating our return policy

7. Scan assigned documents into Docuware and maintain timely documentation to keep current

8. Provide inside support to the outside sales representatives as needed.

9. Complete special projects as assigned.

10. Complete and maintain all required paperwork, records, documents, etc.

11. Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping

standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions

For immediate consideration please forward an updated resume to westbend@seekcareers.com or apply online at

About SEEK Careers/Staffing

You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®. You’ll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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