Job Description

Job Description

Fortiva Residential is looking for a Leasing Agent, experienced with Workforce Housing Communities. This is a full-time role. This opportunity is ideal for those who thrive in a people-focused environment and are passionate about providing outstanding customer service. Please note, this is not a remote job and requires on-site presence to effectively engage with residents and manage day-to-day leasing activities.

As a Leasing Agent at Fortiva Residential, your primary focus will be to assist prospective and current residents in finding and enjoying their home. You will play a key role in maintaining a high standard of living and satisfaction among our residents. This role requires a delicate balance of customer service excellence, sales acumen, and a genuine passion for community development. If you are looking to step into a significant role with impactful responsibilities, Fortiva Residential could be your next great career move.

Duties and Responsibilities

• Welcome prospective residents and conduct thorough and engaging apartment tours.
• Manage the entire leasing process, from initial contact through to signing, including handling leasing paperwork and applications accurately and timely.
• Respond promptly and professionally to inquiries via phone, email, or face-to-face interactions.
• Participate in marketing activities, manage social media listings, and assist with property promotions to increase visibility and attract new residents.
• Support the development and implementation of resident satisfaction and retention programs to ensure a vibrant community atmosphere.
• Maintain an organized, professional, and welcoming office environment, ensuring it remains conducive for resident interactions and business operations.
• Accurately record leads, activities, and updates in the property management software, AppFolio, ensuring a high level of communication and operational efficiency.
• Attend and participate in community events, sometimes outside of regular business hours, to boost community engagement and resident satisfaction.
• Provide timely and effective solutions to resident issues and concerns, enhancing resident retention and satisfaction.
• Assist in the training and development of new team members, ensuring consistency and quality in customer service and operational standards.

Requirements

• Proven multifamily leasing experience with a strong track record of achieving leasing targets.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse groups of people.
• Strong organizational and follow-up skills, with the capability to manage multiple tasks and projects simultaneously.
• Must possess reliable transportation and a smartphone to fulfill responsibilities effectively.
• Professional appearance and a positive attitude, reflecting the values and standards of Fortiva Residential.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Commitment to continuous professional development and learning.

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