Front Office Manager/Best Western Plus Job at Best Western Delta Inn, Oakley, CA

b1QzVVpGcDZOdnQyTCtIMTlWU1pzYW5OL1E9PQ==
  • Best Western Delta Inn
  • Oakley, CA

Job Description

The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI. Any Best Western or hotel background is a plus! Responsibilities:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with BWI and Core Hotel, LLC. standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
  • Serve as multi-department head for Operations, Front Office and Property Operation
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
  • Ensure guest and team member satisfaction
  • Serve and act as General Manager in his or her absence
  • Responsible for managing the housekeeping/laundry department as well as some housekeeping responsibilities
Job Requirements College Degree preferred. Visual Matrix PMS preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.

Job Tags

Full time,

Similar Jobs

Intellectt Inc

Cardiac Monitoring Technician Job at Intellectt Inc

Role: Cardiac Monitoring Technician Location: Norfolk, Virginia 23502, Malvern, PA 19355, Hamilton, NJ 08619, Pleasanton, CA 94588 Duration: 12 months Note: Multiple shifts available What Youll Do: Stay up-to-date on developing clinical knowledge, specifically...

People Integra HC

LPN Job at People Integra HC

 ...Licensed Practical Nurse (LPN) Contract Location: Elkins, WV Job Type: Contract (9 Weeks) Shift: Day Shift (7:00 AM 7:00 PM) Start Date: ASAP Job Description We are seeking a dedicated and compassionate Licensed Practical Nurse (LPN) for a contract... 

ContactLink Solutions

Somali US-Based Interpreters Job at ContactLink Solutions

 ...Somali US-Based Interpreters Language: Somali Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Somali and English to join our team of international interpreters. If you have a passion... 

Wichita Public Schools - USD259

Health Room Assistant (2025-2026 School Year) Job at Wichita Public Schools - USD259

 ...Description Job Title: Health Room Assistant Position Function: Provides support in the care of students and in the maintenance of the efficient operation of the school health office. To accomplish this, the health clerk works closely with the registered school... 

Real People Recruitment Limited

Logistics Coordinator Job at Real People Recruitment Limited

 ...Real people recruitment is working on behalf of our client, a leading logistics company based in Dublin 15, we are currently seeking a motivated and experienced Logistics Coordinator to join their growing operations team. Job Title: Logistics Coordinator Location...