This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Social Media Support in United States.
This role is designed for a strategic leader with deep expertise in social media support, crisis management, and customer experience. The Head of Social Media Support will define and execute global social support strategies, building high-performance teams to respond to users across platforms like Reddit, X, LinkedIn, and other social channels. You will work at the intersection of product, support, and communications, ensuring every interaction reinforces trust, clarity, and brand credibility. This position involves managing high-visibility, high-stakes situations, including real-time crisis response, while influencing executive decision-making through data-driven insights. You will develop playbooks, optimize workflows, and collaborate cross-functionally to scale social support operations and improve overall user satisfaction. The role is ideal for someone who thrives under pressure, values collaboration, and has a passion for delivering exceptional digital customer experiences.
Requirements:
Benefits:
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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