Location
Indianapolis, IN, USAJob Type
PermanentIndustry
EngineeringRemote/Onsite
Must Be OnsiteExperience Required
Not ProvidedEducation Required
Not EssentialRequired Skills
service manager
Job Summary
Imaging & Biomedical Service Manager – Indiana Region Location: Indianapolis, Indiana (Regional Coverage) Salary Range: $100,000 – $140,000 + full benefits Employment Type: Full-Time, Permanent
About the Opportunity We are representing a well-respected and expanding independent medical imaging service provider. Due to continued growth across the Midwest, they are seeking a Service Manager to oversee field service operations across Indiana. This is a leadership-focused role ideal for someone with experience managing service delivery teams, coordinating technical operations, and driving service excellence—without being on the tools day to day.
Key Responsibilities Manage and support a team of field service engineers across a defined Indiana territory. Oversee service operations including scheduling, workflow coordination, installations, and resource allocation. Ensure performance standards and contractual service agreements are met across the region. Act as a key liaison between engineering, operations, and commercial teams to ensure cohesive service delivery. Participate in recruitment, onboarding, training, and ongoing development of technical staff. Drive continuous improvement across field operations, including customer satisfaction and process optimization. Provide guidance and support to field engineers, stepping in for high-priority issues as needed—primarily in a managerial capacity.
Candidate Requirements Prior experience managing or leading technical field teams within a service-focused environment (medical imaging, biomedical, capital equipment, or similar industries preferred). Understanding of service operations, scheduling, and field team dynamics. Strong communication, planning, and leadership skills. Able to work independently and manage multiple priorities across a regional territory. Willingness to travel within Indiana to support the team and operations. A technical background is preferred but not essential—those with service delivery, operations, or team management experience are encouraged to .
What’s Offered A senior operational leadership role with a trusted and growing imaging service organization. Full ownership of service delivery within the Indiana region. Competitive salary with bonus incentives and full benefits. Company vehicle or allowance, all business travel expenses covered. Career progression and influence in shaping the service structure locally.
About Us At nGenium, we specialize in connecting skilled professionals with outstanding opportunities in the medical engineering and imaging sectors. Our deep industry insight allows us to match your experience with the right leadership roles across the country. To or learn more, reach out to Alan Ling at alan.ling@nGenium.io.
Experience
1+ years Management 5+ years service engineer
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