Job Description

JOB SUMMARY

Responsible for coordinating the export/import/logistical operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands maintaining a high level of excellence in customer service and operations.

Duties & Functions

• Generate air and ocean bills of lading and supporting export shipment documentation to ensure freight can be processed and efficiently exported.

• Contact trucking companies to arrange for pickup of customer’s freight. Contact air and ocean carriers to book export shipments and close consolidations.

• Review procedures and implement TSA safety regulations as developed by the Head Office.

• Arrange for import documentation pickup at the airlines. Review immediate Transport documents for US Customs and relay arrival information.

• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.

• Correspond with NNR Japan and other overseas agents.

• Provide internal and external customers with quotations and generate proposals for the sales staff.

• Contact present customers who have not shipped regularly to determine shipping status.

• Conduct telephone sales to prospective customers.

• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints. Assist with the collection of customer accounts. • Completing light warehouse work including operating a forklift.

• Receive freight in warehouse and perform TSA safety checks. Prepare and label freight for export.

• Responsible for devanning and loading sea freight containers, building of pallets and ULD’s including Main Deck Pallets if applicable.

• Maintain client inventory, on hand notices and handle pick & pack as determined by 3PL customer requirements.

• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum requirement High School diploma or GED.

• Familiar with international freight forwarding operations both Air and Ocean.

• Proficient with Microsoft Office applications.

• Forklift safety certification. Successfully passed TSA training.

• Certified to handle Dangerous Goods when receiving, storing, handling, or releasing freight.

• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.

• Medium/Heavy work - Exerting up to 65 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.

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