Job Description

Flat Fee Landlord is looking for a positive, driven, in-office team member to support our residents and landlord clients with excellent communication, strong follow-through, and a solutions-focused mindset. You will be the primary point of contact for resident and client communication, lease renewals, rent delinquency follow-up, and daily coordination to ensure our properties run smoothly. If you enjoy helping people, staying organized, communicating clearly, and being part of an energizing in-office culture, you’ll thrive here. We are looking for the right attitude, ownership, and willingness to learn because that matters more than years of experience. READ - AFTER YOU APPLY: AFTER YOU APPLY, YOU WILL RECEIVE AN EMAIL WITH A LINK TO COMPLETE A QUICK VIDEO QUESTIONNAIRE. ONLY CANDIDATES WHO COMPLETE THE QUESTIONNAIRE WILL BE CONSIDERED FOR THIS POSITION. LOOK FOR AN EMAIL FROM US. THANK YOU! Responsibilities: Resident & Client Communication • Respond to resident and owner inquiries via phone, email, and LeadSimple within defined timeframes • Maintain clear, friendly, and professional communication across all channels • Document interactions and create tasks in LeadSimple to ensure nothing slips through the cracks • Provide timely updates to owners regarding tenant issues, property concerns, and delinquency status Lease Renewals • Begin renewal process 120 days prior to lease expiration • Run rental comps using Rentometer • Present renewal recommendations to owners before contacting tenants • Prepare and coordinate lease renewal documents, fees, and signatures • Drive toward company renewal targets (minimum 67% with goal of 80%+) Delinquency & Rent Collection • Monitor rent payments daily during the start-of-month cycle • Enforce grace periods and late fee rules • Proactively contact residents with outstanding balances via phone, text, and email • Escalate unresolved delinquencies and coordinate eviction processes when needed • Keep owners informed through clear, timely communication Office & Team Support • Be present and engaged in our in-office culture (wins, shoutouts, team meals, book club, etc.) • Support the Portfolio Director with communication and follow-up tasks • Identify issues early and take initiative instead of waiting for direction • Follow established SOPs while contributing ideas to improve our processes Qualifications: Must-Have Qualifications • Strong communication skills (clear, friendly, confident) • Excellent attitude and willingness to learn • Ability to stay organized, follow processes, and manage multiple tasks • Comfort working in a fast-paced environment with high expectations • Reliable, consistent, and able to work in person at our Downtown Houston office • Basic computer skills and ability to learn systems quickly (AppFolio & LeadSimple training provided) Preferred but Not Required • Experience in customer service, hospitality, leasing, or property management • Familiarity with CRM/workflow tools • Experience handling customer escalations or time-sensitive situations About Company: If you're the kind of person who loves helping others, solves problems with a smile, and thrives in a fast-moving environment, you’ll fit right in here. We’re not just a property management company. We’re a team on a mission to simplify real estate investing and strengthen communities. What makes us different? It starts with THE CUT — our six core pillars: Trust, Hospitality, Empowerment, Creativity, Urgency, and Tribe. Here, you’re trusted to take ownership, empowered with tools and training, and surrounded by a team that supports you. We reward initiative, celebrate wins, and believe in doing work that matters. We want smart, motivated people solving problems, helping clients, and growing every day. If you want to be part of a company that values speed, creativity, and team culture — and you’re ready to make an impact — we want to hear from you.

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