Job Description

*This role is Hybrid in either Denver, Colorado or Chicago, Illinois

Key Responsibilities

• Design, configure, test, and deploy high-quality CRM-based solutions tailored to organizational needs while aligning with industry standards.
• Utilize CRM platform features and tools in accordance with best practices.
• Collaborate with internal stakeholders, including product teams and business analysts, to understand requirements and translate them into technical implementation tasks.
• Stay current with platform updates, releases, and trends, and proactively suggest improvements to the existing ecosystem.
• Diagnose and resolve technical issues related to integrations, customizations, and system performance.
• Work with external vendors and partners to integrate third-party tools and applications.
• Contribute to the ongoing enhancement of internal products, delivery processes, and implementation methodologies.
• Share knowledge and insights with team members to support skill development and client satisfaction.

Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology), or equivalent experience.
• Salesforce Education Cloud Consultant Certification.
• 5+ years of hands-on CRM platform experience, with specialization in key modules and tools.
• Relevant professional certification on the CRM platform is required; additional certifications are a plus.
• Proficient in platform configuration and customization, including front-end components and integration technologies (e.g., APIs, middleware).
• Solid understanding of platform architecture, data structure, security, and best practices.
• Demonstrated ability to design and implement scalable solutions and integrations.
• Strong analytical and troubleshooting abilities.
• Effective communication skills, capable of explaining technical concepts to non-technical audiences.
• Skilled at managing priorities and delivering results in a dynamic, agile environment.
• Experience with domain-specific workflows and lifecycle processes is preferred.
• Familiarity with project management and time-tracking tools such as Jira or Asana.

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