Job Description
DESCRIPTION
We are seeking a stellar Senior Program Manager with operational experience in internet service provider/telecom obligations to join the Global Service Compliance team supporting Amazon Leo. Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Our Global Service Compliance (GSC) is seeking a dynamic, organized, and experienced Program Manager to guide and inform specific communications service compliance obligation workstreams. You are responsible for managing complex compliance programs, from planning through to execution, continuously surveilling the Amazon Leo business strategy and regulatory environment to plan and respond to change across one or more domains. Your role is focused primarily on revenue reporting and financial impacts.
You collaborate with business and technical teams to deliver world-class compliance solutions that are highly scalable, secure, and flexible while maintaining a strong organizational focus. You work with stakeholders and multiple business teams to identify, define, and iterate solutions for 1 or more compliance domains. You are a deep subject matter in your assigned compliance workstreams and will be the face of the workstream to external stakeholders. You create dynamic plans and monitor performance and evolution of the workstream as the Amazon Leo business expands and changes, reporting successes, risks, and program status internally (within GSC) and externally (across Amazon Leo) as appropriate. You tailor your communications to specific audiences, communicating clearly and concisely to business, technical, business partner, and leadership audiences.
As a GSC PM, you oversee the compliance program approach, implementation, and optimization for 1or more workstreams, while championing program management best practices across the GSC organization.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
This position may be based in Bellevue, WA, or Arlington, VA, Earth. Some travel, domestic and international, may be required. No intergalactic travel is yet required.
Key job responsibilities
• Develop and implement comprehensive compliance workstream strategies aligned with Amazon Leo's global service expansion goals and objectives. This involves defining workstream scope, establishing measurable KPIs, and creating mechanisms to monitor compliance performance and efficiency.
• Own ongoing prioritization, resourcing and development of GSC's strategy and plan for assigned compliance workstreams as assigned. Monitor and plan for change against the Amazon Leo Business strategy and the regulatory landscape to scope and implement change. Anticipate and react to feedback/engagement in collaboration with GSC's execution teams to drive operational improvements.
• Plan GSC's roadmap and mechanism structure to ensure growth scales globally by leveraging foundational frameworks and automation.
• Be a subject matter expert and central point of contact for internal and cross-functional stakeholders to accelerate deliverables. This includes providing guidance and expertise to support GSC teams and stakeholders to unblock paths forward in their deliverables across assigned compliance workstreams.
• Own administrative functions for internal coordination, including function-based calendar management, workspace accesses, creation and maintenance of knowledge artifacts and support onboarding and training of personnel.
A day in the life
• You handle complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed.
• You manage the plan and strategy of assigned compliance workstreams with deep subject matter expertise, requiring interfacing with external stakeholders.
• You communicate effectively with Directors and VPs, encouraging constructive dialogue and harmonize discordant views. You coordinate the resolution of contentious issues (build consensus). You partner effectively with customers, stakeholders, and engineering teams.
• Your program management practices set standards for others, defining clear goals and identifying risks before they become roadblocks.
• You are a simplifier, improving organizational efficiency by standardizing processes, eliminating unnecessary processes, and delivering automation.
• You actively participate in organizational development and mentor others.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Job Tags
Permanent employment, Full time, Flexible hours,