WFH Online Chat Agent Job at Lehman Marketing, San Antonio, TX

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  • Lehman Marketing
  • San Antonio, TX

Job Description

Job Description:

Lehman Website Design and Marketing is looking for a WFH Online Chat Agent to join our team. As a Chat Agent, you will be responsible for providing online customer support through chat, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience.

Job Responsibilities:

  • Interact with customers via online chat to provide information and assist with inquiries
  • Respond to customer queries in a timely and professional manner
  • Troubleshoot and resolve customer issues effectively
  • Provide product recommendations and upsell opportunities as appropriate
  • Maintain a high level of customer service and positive customer interactions
  • Document customer interactions and transactions accurately

Essential Qualifications:

  • Excellent written communication skills
  • Strong customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Attention to detail
  • Ability to work independently and as part of a team

Desired Experience:

The ideal candidate will have up to 2 years of experience in a customer service or online chat support role.

Salary & Benefits:

  • Minimum Salary: $34,000 per year
  • Maximum Salary: $75,000 per year
  • Currency: USD
  • Benefits: To be discussed

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