HVAC Service Manager – Fix It 24/7 Charleston, SC
Fix It 24/7 Charleston is not your typical home-services company .We are a fast-growing, people-first organization where culture actually matters, leadership is hands-on, and our values live off the wall and in our day-to-day decisions. We are building something special in the Lowcountry—and we're looking for a leader who wants to be part of it.
Our team continues to raise the bar in the Charleston market with:
• Top-tier pay for technicians
• Explosive multi-year growth , year over year
• Thousands of 5-star reviews
• A true family environment built on trust, accountability, and legendary service
• A culture where leaders serve their people first , not the other way around
We are rooted in the belief that when you invest in your people—professionally, mentally, emotionally, physically, and spiritually—they take world-class care of homeowners. And when homeowners are taken care of, the business grows… fast.We're looking for a humble, hungry, and people-obsessed leader who wants to grow a team, build something meaningful, and win—together.
Our Mission The Role: HVAC Service Manager
The HVAC Service Manager is responsible for building, developing, and leading a high-performing HVAC Service department. You will coach, mentor, and grow a team of best-in-class technicians while ensuring the department hits its operational, financial, and customer-experience goals.
• Recruit, hire, train, and retain top-tier HVAC Service Technicians
• Lead, motivate, and inspire the team toward daily, weekly, and monthly goals
• Coach technicians on technical skill, communication, customer experience, and the Fix-It process
• Train and hold the team accountable to KPIs, quality standards, safety policies, and revenue goals
• Partner with Dispatch to ensure profitable and efficient dispatching
• Drive high levels of customer satisfaction and 5-star service
• Work shoulder-to-shoulder in the field when needed; lead from the ground, not from an office
What We're Looking For• Prior experience as a residential HVAC Service Technician
• Proven leadership or management experience
• High-energy leader who manages mindset, not excuses
• Passionate about growing people first and customers second
• Strong communication and coaching skills
• Organized, detail-oriented, and strong with time management
• Tech-savvy; comfortable with Service Titan and Microsoft Office
What We Offer• Competitive compensation package $120,000-$150,000 (salary & bonus)
• Real growth opportunities within a rapidly expanding Southeast organization
• PTO, paid holidays, and your birthday off
• Medical Insurance — 100% paid for you
• Dental, vision, life, STD & LTD
• 401(k) with company match
• iPhone, iPad, integrated technology, and top-tier tools
• A true family culture —where people stay, grow, and retire
• Leadership that actually cares about your development and work-life balance
If you're ready to build, lead, grow, and make a real impact—not just punch a clock— we'd love to talk .
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